02 8740 4904

This following document sets forth the Privacy Policy for the Ace Group Real Estate website, http://acegre.com.au.

Ace Group Real Estate is committed to providing you with the best possible customer service experience. Ace Group Real Estate is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.

Collection of your personal information

There are many aspects of the site which can be viewed without providing personal information, however, for access to future Ace Group Real Estate customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. Ace Group Real Estate takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Changes to this Privacy Policy

Ace Group Real Estate reserves the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Ace Group Real Estate reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Contacting us

Ace Group Real Estate welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.

Call: 02 8740 4904

Post: Attn: Privacy Policy,
Ace Group Real Estate ,
Suite 5 / 1183 - 1187 The Horsley Drive Wetherill Park, 2164

E-mail: [email protected]

Privacy Policy

ACE Group Real Estate

Last updated: 12/05/2026

Introduction

Ace Group Real Estate (we, us, our) is committed to protecting your personal information and handling it in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information, including information used to verify your identity.

What Personal Information We Collect

We may collect the following personal information about you:

Full name
Date and place of birth
Residential or business address
Email address and phone number
Government-issued identification details, such as driver licence, passport, Medicare card or other ID document numbers
Biometric information, such as a facial image or short video used to verify your identity
Information about the services we provide to you and any related transactions
Any other information you choose to provide to us

We only collect personal information that is reasonably necessary to carry out our business activities.

Why We Collect Your Personal Information

We collect, use and disclose your personal information to:

Verify your identity
Provide and manage our services to you
Communicate with you about your account with us
Meet our legal and regulatory obligations, including AML/CTF requirements
Detect and prevent fraud, and keep our systems secure
Improve our services

Identity Verification and Government Data Matching (DVS)

To verify your identity, we may use electronic identity verification services, including the Australian Government's Document Verification Service (DVS).

Where you have consented, your name, date of birth and identity document details will be securely sent to the relevant Commonwealth or State authority that issued your document. This may include passport offices, driver licence authorities, the Department of Home Affairs, Births Deaths and Marriages, or other authorised record holders.

These authorities check whether the details you have provided match the records they hold.

We do not receive a copy of your government records. The authority returns a match result only, confirming whether your details match (yes or no).

This process may be carried out through accredited identity verification providers, including APLYiD (APLYiD Pty Ltd, ABN 36 632 866 794) and its sub-providers.

More information about the DVS is available at idmatch.gov.au.

Biometric Information

As part of identity verification, we may collect biometric information, such as a facial image or a short video of you holding your ID.

Biometric information may be used to:

Confirm that you are a real person and physically present
Match your image to the photograph on your identification document
Reduce the risk of fraud and identity theft

Biometric information is treated as sensitive information under the Privacy Act. We only use it for identity verification and related compliance purposes, and only with your consent.

Consent to Collection and Identity Verification

By providing your personal information and completing the identity verification process, you consent to:

The collection, use and disclosure of your personal information for identity verification, AML/CTF and related compliance purposes
The collection and use of biometric information for identity verification
Your information being checked against records held by Commonwealth and State authorities through the DVS
Your information being shared with authorised identity verification providers, including APLYiD

Your consent is voluntary. You can withdraw your consent at any time by contacting us using the details below.

If you do not consent, we may not be able to verify your identity electronically or provide our services.

Disclosure of Personal Information

We may disclose your personal information to:

Identity verification providers, including APLYiD and its sub-providers
Commonwealth and State authorities through the DVS
Employees and authorised representatives
Professional advisers such as lawyers, accountants and auditors
Technology and service providers
Regulators, law enforcement or third parties where required by law

We do not sell your personal information.

Overseas Disclosure

Some service providers may store or process personal information outside Australia.

We take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Data Security and Storage

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.

These steps include secure systems, access controls, and encryption where appropriate.

We retain personal information only as long as necessary or required by law, after which it is securely deleted or de-identified.

Access and Correction

You have the right to request access to the personal information we hold about you and request corrections if needed.

Please contact us and we will respond within a reasonable time.

Direct Marketing

We may use your contact details to send you information about our services.

You can opt out at any time via unsubscribe links or by contacting us.

Privacy Complaints

If you have a complaint, please contact us first.

If unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Contact Details

Business name: Ace Group Real Estate

Privacy contact: Rivan Bahno – Director

Email: [email protected]

Phone: 0411 397 696

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.